Cooper Grace Ward has a large team of insurance specialists whose work is significantly focused in the area of self-insurance. We act for several large self-insured clients in the retail, aged care and local government industries and have further self-insurance experience in the areas of health, banking and manufacturing.

Our team routinely advises and represents self-insured clients in relation to the workers’ compensation areas of:

  • entitlement issues, including investigation of, and preparation of Reasons for Decision in pure psychological injury claims
  • preparation of submissions to the Regulator, in applications for review
  • appeals to QIRC, the Industrial Magistrate Court and the Industrial Court
  • claims involving fraud, multiple party (PIPA) claims, and contractual indemnity issues
  • common law claims management, including advocacy in the ADR process
  • litigated claims, including Queensland Court of Appeal and High Court appeals.

Cooper Grace Ward also has a wealth of expertise in public liability claims, including claims for a major self-insurer and a leading Queensland insurer.

Excellence in self insurance claims management

We always focus on obtaining the best possible outcome for our clients, at the earliest reasonable opportunity. We appreciate that each claim is distinct and that the individual factors relating to each claim should drive the resolution and settlement strategy; this includes informal settlement, where appropriate, to reduce durations, damages and costs.

Subject to our client’s needs and the complexity of claims, we are able to personally conduct site inspections and investigations. As part of this process we are able to take witness statements, arrange for the review and sorting of documentation and evaluate workplace tasks and practices. We have found that in certain circumstances, inspections and investigations conducted personally have allowed us to resolve claims quickly and in a more cost-effective way for our clients.

Leading technology to drive self insurance claims

Our team has developed a database which ensures claims are progressed and resolved as efficiently as possible. The database contains crucial information relating to each claim, including important dates, key investigation steps, litigation details, key contacts, requests for records, as well as personalised notifications. We tailor the database for each client, and give external access to allow clients to monitor and keep up to date with the progress on each individual claim.

Employer forums and seminars

Our team deliver regular seminars for employers on workers’ compensation issues, such as:

  • investigating workplace accidents
  • how employers can assist in the common law claim
  • calculating damages
  • managing psychological claims.

Find out more about our employer forums and seminars here.



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What Others Say

We are delighted to say through our work with Tony and his team we have experienced reduced claims costs, resulting in improvements in our Actuarial valuation for 3 consecutive years. There is no doubt the CGW team have an abundance of experience and legal skills, however what we value most about working with Tony and his team is their commitment to client engagement, built on a genuine interest in getting the best possible outcomes for our business.
Tony Park manages a portfolio of common law claims for RSL Care and has done so for many years. Tony is very professional and settles claims in a timely and cost effective manner. I would certainly recommend Tony and the team at Cooper Grace Ward